| Generative AI

Built and evaluated large language models and generative artificial intelligence systems for customer service. Define user interface, integrations, and customer requirements for new product introduction within an agile development process and pipeline. 

| Machine Learning & AI

Lead and support engineering, product, MLOps and DevOps teams to deliver mobile app-based, AI-powered Software as a Medical Device (SaMD) for COVID-19 diagnostic testing. Led and implemented agile development (sprints, scrum, JIRA), CI/CD, DevSecOps, and automated test solutions in association with wellness and medical mobile app and Azure-based backend service releases and delivery. 

| Conversational AI

Built and evaluated conversational artificial intelligence systems for customer support. Define and manage intent models, natural language engines, persona, and stories for smart bot applications in voice and text.

| Networking and WebRTC

Assisting product management in an advisory role for HLS/Dash video streaming products for an enterprise Content Delivery Network (eCDN) solution leveraging WebRTC peer-to-peer, caching, and multicast networking.

| Product Management & Leadership

Define and meet release criteria for new products and iterations, author and refine requirements, and improve our software development life cycle to ensure product management processes, JIRA, and Confluence are in the best position to help engineering and customer-facing teams.